Welcome to The FBA Brand Builder Fulfilment

• Physical Products: Returns are accepted within 30 days from the date of delivery. To be eligible for a refund, your item must be unused and in the same condition that you received it. The item must be in its original packaging.
• Digital Products: Due to the nature of digital goods, refunds are only granted for defective products. If you experience any issues, please contact us within 30 days of purchase.
• Services: Refunds for services will be evaluated on a case-by-case basis. Please contact us within 30 days if you are unsatisfied with the service provided.

Certain items cannot be returned, such as:

• Custom-made or personalized products
• Downloadable software products
• Gift cards

To initiate a return or refund, please follow these steps:

1. Contact us: Email - support@fbabbfulfilment.com or with your order number and reason for return.
2. Approval process: We will review your request and respond within 5 business days. Once approved, we will provide a return shipping label (if applicable) or initiate the digital refund process.
3. Return shipping: You will be responsible for return shipping costs unless the product was defective or you received the wrong item.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X] business days.
• Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

We reserve the right to deny refund requests for:

• Returns initiated after the refund window of 30 days.
• Products that are not in their original condition, damaged, or missing parts.
• Repeated refund requests without valid reasons.

If you have any questions regarding our refund policy, please don’t hesitate to contact us at support@fbabbfulfilment.com